Why can't I access my customer portal from my mobile device or tablet?

This article outlines adding shortcuts to your mobile device or tablet home screen. If your device doesn't let you download the latest operating system, this article provides a workaround to help you access your agribusiness's customer portal.

iPhone and iPad

1. Open Safari. Other browsers, such as Chrome, won't work for this.
2. Navigate to your agribusiness' online customer portal. You want to save to your home screen by entering the URL of the website you want to create a shortcut to. Make sure you visit the exact page you want to open using the shortcut. Tap "Go."
3. Tap the Share button on the bottom of the page. It looks like a square with an arrow pointing out of the top.
4. In the list of options that appear, scroll down until you see Add to Home Screen. Tap this. The Add to Home Screen dialog box will appear.
5. Choose a name for the website shortcut on your home screen.  We recommend naming the icon your agribusiness name. You'll see the link so you can confirm it, as well as the site's favicon that will appear as the "app" icon on your home screen. Click Add when you're done. Safari will close automatically and you will be taken to where the icon is located on your iPhone's or iPad's home screen.
6. Now just tap the new "app" or shortcut on your home screen, and it will open the website in its own navigation window, independent of what you have open in Safari.

Note: If you ever decide you want to remove the website shortcut, you can delete it just like you would any other app on your phone.

Android

1. Open Chrome or Firefox
2. Go to the website you want to create a shortcut for
3. Tap the menu icon, which is three dots in the upper right-hand corner
4. Tap Add to home screen
5. Choose a name for the shortcut
6. Tap Add