Troubleshooting Login Issues - Customer Portal

If you are having trouble logging into your account via the mobile app or on a computer, please follow the steps below to resolve the issue.

Part 1: Web Browser Troubleshooting (Computer)

If you are unable to log in via a desktop or laptop computer, the issue is often related to the specific web address (URL) or saved browser data.

1. Verify you have the correct Web Address

To log in on a computer, you must use the specific portal link assigned to your agribusiness. It typically looks like this:

https://portal.bushelpowered.com/[Your-Agribusiness-Name]

• Note: If you do not have this specific link, or if you are guessing the address, please contact your local agribusiness directly. They will provide you with the correct URL to access your account.

2. Try an "Incognito" or "InPrivate" Window

This is the quickest way to test if your browser cache is causing the issue.

• Chrome: Click the 3-dot menu (top right) > select New Incognito Window.

• Edge: Click the 3-dot menu (top right) > select New InPrivate Window.

• Action: In this new window, manually type the URL provided by your agribusiness (do not use a bookmark) and attempt to log in with your 10-digit mobile number.

3. Clear Cache & Cookies

If Incognito mode works, your main browser likely has old data stuck in it.

1. Clear your browser's Cookies and Cache in your history settings.

2. Close all browser windows and the browser application itself.

3. Re-open the browser and navigate to the portal URL again.

Part 2: Mobile App Troubleshooting

If the mobile app on your phone is freezing or failing to log you in, follow these steps in order to "fresh start" the app.

1. Perform a Clean Re-install

1. Delete the app from your phone.

2. Clear your mobile browser's cookies and cache (Safari for iPhone, Chrome for Android). This is important because the app uses your default browser to verify your identity.

3. Restart your phone completely.

4. Download the app fresh from the App Store or Google Play Store.

5. Attempt to log in again using your 10-digit mobile number.

2. Check your Operating System (OS) Version

Ensure your phone is running a modern operating system to support the latest security features.

• iPhone (iOS): Must be version 16.4 or higher.

• Android: Must be version 13 or higher.

Part 3: Device Settings Checklist

If you have followed the steps above and are still having trouble, check these specific settings on your device.

1. Check for VPNs

Virtual Private Networks (VPNs) can sometimes block the secure login connection.

• iOS: Go to Settings > VPN. Ensure the status is Not Connected. (If you do not see a VPN menu option, you do not have one installed, which is fine).

• Android: Go to Settings > Network & Internet > VPN to ensure none are active.

2. Enable Cookies and JavaScript

Your phone needs permission to store a secure login "key" (cookie) and run the login script.

• For iPhone (iOS):

  Go to Settings > Apps > Safari > Advanced.

  • Ensure "Block All Cookies" is toggled OFF.

  • Ensure "JavaScript" is toggled ON.

• For Android:

  Open Chrome > 3-dot menu > Settings > Privacy and Security.

  • Ensure Third-party cookies are Allowed.

  • Ensure JavaScript is Allowed (often found under "Site Settings").